We want your pet’s experience to be safe and enjoyable while we care caring for your fur family! This form outlines a number of considerations that could arise. We want to be in alignment as to what would happen on each.
You will only need to sign this form once, and it will apply to all pets you already own as well as those you may acquire in the future. Please reach out by text or call to 469-481-8900 if you have any questions!
Please read and check each section to complete the release form:
The sitter’s fees are based on the services listed and the pricing outlined here.
You may choose to pay by other means (Zelle or Venmo), but a credit or debit card is required to be on file. You can add a card through your client portal or by calling the office.
100% of tips received go directly to the individuals who care for your pet(s). For convenience, you may choose a default gratuity amount, which will be applied to all future invoices. You may submit a request to change the default setting at any time by calling or texting the office, or manually adjust any invoice tip amount prior to its due date.
The sitter will carry liability insurance relative to the services performed for the pet owner. A copy of the insurance policy is available to the pet owner upon request.
The sitter accepts no liability for any breach of security or loss of or damage to the pet owner’s property if any other person (e.g., family member, neighbor, friend) has access to the property while the sitter is caring for the property and pets.
The sitter shall not be liable for any mishap caused by a pet who has unsupervised access indoors or outdoors (e.g., through a dog door).
In the event the pet injures the sitter, the pet owner will reimburse the sitter for resulting medical expenses.
The sitter is released from all liability related to transporting pet(s) to and from any veterinary clinic or kennel, the medical treatment of the pet(s) and the expense thereof.
In the event of an emergency, the sitter shall contact the pet owner at the numbers provided to confirm the pet owner’s choice of action. If the pet owner cannot be reached immediately, the sitter is authorized to transport the pet(s) to the family’s veterinarian or the closest 24/7 veterinary care clinic.
Pet owner agrees to be financially responsible for the pet’s veterinary care.
In the event that a locksmith is needed, the client will contact the locksmith to schedule repair services. The client will let the sitter know when to expect the locksmith so that the sitter can be present.
To avoid this scenario, all customers are asked to provide a primary and secondary way to access the home.
Your satisfaction is extremely important to us. If you are dissatisfied with your pet sitting for any reason, please contact us with 24 hours.
To secure your appointment, a valid credit or debit card must be kept on file. This card information is stored securely through our payment processing system and will only be used in accordance with our payment policy.
Payment is due at the time of service. We accept Zelle, Venmo, cash, check, or card. If payment is not received within five (5) days of the completed appointment, the card on file will be automatically charged for the full balance due. There is a 3% transaction fee for card payments.
By scheduling an appointment, you authorize Backyard Pet Services to store and charge your card on file in accordance with this policy.
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